Shipping policy

All parcels dispatched by Vape Nation will contain a tracking number. The tracking number is required to locate and make changes to your parcel during delivery. It is your responsibility to not share your tracking number with others. Vape Nation will not be liable for any unauthorized changes made on your parcel with your tracking number. 

How long does Vape Nation shipping take?

We offer fast shipping as our orders are usually processed on the same day with overnight delivery. All orders are expected to be delivered within 1-2 working days for New Zealand, 1-5 days for Australia and 2-10 days for the rest of the world.

Please note that some orders may not be dispatched the same day due to stock or Courier Post services and may take up to 3 days to dispatch.

 

1. New Zealand Shipping

Courier Service: Courier Post

 

Estimated Delivery

- Non-rural: 1-2 working days

- Rural: 1-4 working days

- Overnight shipping is targeted but not guaranteed.

 

Shipping Fee

- Non-rural: $9.99 NZD 

- Rural: $14.99 NZD 

 

1.1. Shipping

i. Orders placed before 3pm NZDT will be processed and dispatched on the same day.

ii. Orders placed after 3pm NZDT will be processed and dispatched the next business day.

iii. Orders made on a New Zealand public holiday or weekend will be processed and dispatched the next business day.

iv. All orders will be dispatched with signature required.

v. Vape Nation will not take any responsibility for any lost or stolen parcels for any non-signature or Authority to Leave (ATL) orders.

 

1.2. Authority to Leave (ATL)

Vape Nation is not responsible for any lost, damaged or stolen parcels if your parcel has been successfully delivered with Authority to Leave (ATL) by Courier Post. If your property is under ATL with Courier Post, it is your responsibility to make sure that the parcel is delivered successfully. For more information, please visit the Courier Post website.

 

1.3. Saturday Delivery

i. All Saturday deliveries are targeted and not guaranteed. As once dispatched from us, we have no control on Courier Post service(s) and as such, no refund will be given. This includes the following(s):

- If your order has been dispatched to Courier Post and was not successfully delivered on time.

- If you have provided us the wrong/insufficient address and you have failed to contact (either by phone or email) us before 12pm (Friday) to let us know.

ii. Please ensure that Saturday Delivery is available at your address. Due to the nature of the Internet, there may be times that Saturday delivery service will be available to be chosen despite it not being available in your area. Example: If you have chosen Saturday Delivery but you live in a rural address.

iii. Should this situation occur, we will charge you for the cost of standard shipping and refund you any fees that you have been overcharged.

 

1.4. Additional Fees

At the unlikely event, we may require you to pay shipping fees should you have provided us an address that does not accurately charge you the correct shipping fee. Should this occur, we may place your order on hold and will contact you (via phone/email) to let you know.

 

1.5. Redirection

To ensure that parcels are delivered correctly, Vape Nation can not process any request for a redirection once a parcel has been dispatched. Please contact or visit the Courier Post website with your tracking number to request a redirection.

Vape Nation is not responsible for any lost, damaged or stolen parcels if your parcel has been redirected.

 

1.6. Lost or Stolen Parcels

Vape Nation is not responsible for any lost or stolen parcels upon delivery. If your parcel has been lost or stolen, please contact Courier Post to open an investigation. Failure to do so may result in no compensation from Courier Post.

 

1.7. Parcel not received

If your parcel has been marked as delivered but you have not received it:

i. Contact us within 48 hours from the time it has been marked as delivered.

ii. Please check around your property to ensure that it may not be left out of sight.

iii. Please allow up to 10 working days from the time that you have contacted as an investigation will be opened with Courier Post. 

- As the delivery is made by Courier Post, we can not ship a replacement parcel until Courier Post has completed their investigation. Our team will keep you updated once the investigation has been completed.

- Failure to notify us within the required timeframe will result in Courier Post not being able to accept a claim/investigation. No refunds, replacements, or credits will be provided by us should this occur.

iv. If you wish to dispute any outcome by Courier Post Investigation, please contact them directly.

 

Returns & Exchanges

1. Return and Exchange of goods

Prior to returning any products back to us, you must contact us via phone or email. 

If you are simply unhappy with a product then while we have no obligation to, we’ll do what we can do to alleviate the problem.

Please note that you will be required to pay for the return of the shipment and cost of shipping any products to you unless stated or agreed with us otherwise.

It is your responsibility to ensure that any product being shipped back to us is securely packed. We are not responsible for any product(s) if delivered damaged by the courier service you used.

2. Undeliverable goods

If your parcel has been returned to us for reasons (but not limited to) such as an unclaimed, invalid address or undeliverable; You will be required to pay for the cost of re-shipping your product again (regardless if your order had free shipping). 

If your parcel has been dispatched already or has been returned to us and you wish to cancel your order. We will only refund the cost of the product(s) and not the shipping. If your order comes with free shipping, we will deduct the cost of shipping from your order before a refund is provided. Please see below for the cost charged:

- New Zealand Non-rural address: $9.99

 - New Zealand Rural address: $14.99

 

Australia shipping 

DHL Express Shipping - orders under $179.99 / Estimated 3-5 working days / $44.99

Free DHL Express Shipping- orders over $180 / 3-5 working days / Free

Orders valued above AUD $1,000 may be subject to customs duties and taxes upon arrival into Australia. These additional duties are the importers responsibility.

*Order must be placed before 2pm. Excludes rural delivery that may take 5 working days.
 

1. Due to different laws and regulations in different countries, we do not guarantee that your parcel will arrive at you. As such, we will not take any responsibilities should your parcel be seized by customs or other parties involved in shipping your parcel. No refund will be provided should this occur.
2. We reserve the right to place your order on hold or cancel your order should we suspect that the product may not be able to be shipped to you. If such a case arises, you will be notified via email.
3. If your parcel has been returned back to us if it could not be delivered, we will contact you via email to advise you. Should we deem that your parcel could not be delivered in this case, we will cancel your order and process a refund. We will not refund the cost of shipping and will deduct any extra cost of the parcel being returned back to us from your purchase price.
4. Parcel(s) being returned must be received by us prior to a refund/replacement being issued.

Prescriptions for Nicotine in Australia

Obtain a nicotine prescription.

Apply for a prescription online at Quit Clinics Doctors or from a prescribing Australian Doctor.

 

*Quit Clinics 12-month prescriptions are normally processed in 24 hours.

Purchase nicotine vape pods and/or e-liquid.

Shop your favourite nicotine vape pods and e-liquid as usual.

 

Note: you don't need a prescription to purchase devices or products containing no nicotine.

 

Reply the prescription on the confirmation email of your order after you place your order.

 

We’ll ship your order! Sit back and relax. We'll send you a shipping confirmation when your order is on the way via DHL express.

*If you do not provide us with a prescription within 7 days of placing your order it will be cancelled.

From 29 September 2021 all Australian customers must provide us with a prescription from an Australian registered doctor to import nicotine products. This new law comes into force in Australia on 1 October 2021. For more information about importing nicotine vaping products into Australia, visit the Therapeutic Goods Administration (TGA) website here.

If you don’t have a prescription, you can obtain one from https://www.quitclinics.com and send it to us at support@vapenation.co.nz