Privacy policy

Effective date: May 1, 2021

This Privacy Policy describes how vapenation.co.nz (the “Site” or “we”)
collects, uses, and discloses your personal information when you visit or
make a purchase from the site.

1. YOUR PRIVACY
At www.vapenation.co.nz, we are committed to protecting your privacy,
including when you provide us with information online or in our physical
stores. We use the information we collect about you to maximise the services
that we provide to you, and ensure that we meet our legal obligations. We
respect the privacy and confidentiality of the information provided by you
and adhere to the Australian and New Zealand Privacy Principles. Please read
our privacy policy below carefully.
You may change your details at any time by advising us in writing via email.
All information we receive from our customers via our website is protected
by our secure server. www.vapenation.co.nz’s secure server software
encrypts all customer information before it is sent to us. Furthermore, all
customer data collected via our website is secured against unauthorised use
or access. Credit card information is not stored by us on our servers.

2. COLLECTION, STORAGE AND SECURITY OF YOUR PERSONAL DATA
When you interact with us, we may collect information that can personally
identify you ("Personal Data").  This Personal Data may include, but is not
limited to, your name, date of birth, phone number, address email address
and the reasons you have purchased some of our products.
We may collect Personal Data when you visit our stores, website, or that you
provide to us in any other way from time to time.  This may include when you
provide feedback or ask questions about us and our products or services,
change your content or email preferences, respond to a survey or email
communication, communicate with our customer support, or otherwise
engage with or contact us.
We collect Personal Data for a variety of reasons including, but not limited to,
to enable us to meet our legal obligations, or to show we have met our legal
obligations, when providing products or services to you, to process your
product order, to provide you with customer support, to respond to your
requests, comments or feedback, and to send you information about our
stores, website, products or services.

We strive to ensure the security, integrity, and privacy of Personal Data you
submit to us through our stores or website, by email address or otherwise,
and we periodically update our security measures in light of current
technologies.

3. USE AND DISCLOSURE OF YOUR PERSONAL DATA
We may use Personal Data collected from you for the purpose of providing
you with direct marketing material (including via email or texts), updates
regarding our website, information in the form of a newsletter and to
improve our products, services and business operations.
We will only send you information if you have registered or subscribed to
such publications by registering your details with us. However, if you wish to
cease receiving any such information, you may let us know either by email or
unsubscribing at any time and your request will be actioned immediately.
We will use all reasonable means to protect the confidentiality of your
Personal Data while in our possession or control. We will not knowingly share
any of your Personal Data with any third party other than with:
 Our service providers who assist us in providing the information
and/or services we are providing to you. To the extent that we do
share your Personal Data with a service provider, we would only do so
if that party has agreed to comply with our privacy standards as
described in this privacy policy. Some of our service providers may be
overseas and may not be subject to Australian or New Zealand Privacy
Laws. Please contact us if you require specific details.
 Law enforcement or Government agencies when we are legally obliged
to or where it is necessary for us to show we have met our legal
obligations, such as showing the certain products were purchased for
specific, lawful purposes. For example, we may from time to time need
to disclose certain information, which may include your Personal Data,
to comply with a legal requirement, such as a law, regulation, court
order, subpoena, warrant, in the course of a legal proceeding, or to
respond to a request by a regulatory body or law enforcement agency.
 Third parties where it is necessary for the sale or transfer of some of
our assets or our business. For example, if there is a change of control
in one of our businesses (whether by merger, sale, transfer of assets
or otherwise) customer information, which may include your Personal
Data, could be disclosed to a potential purchaser (or their advisers)
under a confidentiality agreement. We would only disclose your
Personal Data in good faith.

 Third parties where we need to use or disclose your Personal Data to
protect the rights, property or safety of www.vapenation.co.nz, our
business, our customers or third parties.
Any non-personal information, communications and material you send to our
website or to us by email, or which we obtain from third parties without
promises of confidentiality, may be kept, used and disclosed by us on a non-
confidential basis. We are free to use and reproduce any such information
freely, and for any purpose whatsoever. Specifically, we will be free to use
any ideas, concepts, know-how or techniques contained in such information
for any purpose, including developing, manufacturing or marketing products.
We do not and will not sell or deal in personal or customer information. We
will never disclose your personal details to a third party except the necessary
information required by providers of products or services you have
purchased or to protect the rights, property or safety of www.
vapenation.co.nz, our customers or third parties or if required by law.
We may, however, use in a general sense without any reference to your
name, your information to create marketing statistics, identify user demands
and to assist it in meeting customer needs generally. In addition, we may use
the information that you provide to improve our stores, our website, and
services but not for any other use.

4. COOKIES AND PIXELS
A cookie is a small file placed in your web browser that collects information
about your web browsing behaviour. The use of cookies allows a website to
tailor its configuration to your needs and preferences. Cookies do not access
information stored on your computer or any personal information (e.g.
name, address, email address or telephone number). Most web browsers
automatically accept cookies but you can choose to reject cookies by
changing your browser settings. This may, however, prevent you from taking
full advantage of our website.
Our website uses cookies to analyse website traffic and help us provide a
better website visitor experience. In addition, cookies and pixels may be used
to serve relevant ads to website visitors through third party services such as
Google Adwords and Facebook Adverts. These ads may appear on this
website or other websites you visit.

5. LINKS
This website may contain links to other websites. These links are meant for
your convenience only. Links to third party websites do not constitute

sponsorship or endorsement or approval of these websites. Please be aware
that we are not responsible for the privacy practices of such other websites.
We encourage our users to be aware, when they leave our website, to read
the privacy statements of each and every website that collects personally
identifiable information. This privacy policy applies solely to information
collected by this website.

6. CHANGE IN PRIVACY POLICY
As we plan to ensure our privacy policy remains current, this policy is subject
to change. We may modify this policy at any time, in our sole discretion and
all modifications will be effective immediately upon our posting of the
modifications on this website. Please return periodically to review our privacy
policy.
If you have any questions or concerns at any time about our privacy policy or
the use of your Personal Data, including accessing your Personal Data, please
contact us at support@vapenation.co.nz and we will respond within 24 hours.