I cannot fault the XROS 5 vape, but disappointed that instead of the "grey silk" colour ordered, I was shipped the black. That would have been fine - in principle at least - but because I email Vape Nation to alert them to the error and whether I might be able to swap for the 'grey silk' in a more convenient physical shop location (specifically the greater Wellington region), around 10 days later have still received no reply, apology or how (or if?!) I can remedy. I have since worked out there is no way to swap physically as there are no North Island retail outlets. Furthermore the black shipped in error is now "well" used so past the point of swapping back. Nevertheless the bottom line remains: you would have got a 5-star rating if the right vape were sent originally; a 4-star review if the shipping error AND my email to alert same were at the least acknowledged and ideally a remedy proposed. But not receiving any reply is simply not good enough. At the LEAST an apology and "we will ensure the same mistake is not made for other customers' orders..." or something to that effect, should have been forthcoming.